1. Overview
This Privacy Policy explains how Toolartisan ("we", "us") handles personal information when you use our website and tools (the "Service"). It applies whether or not you have an account. Please read it alongside our Terms and Conditions.
2. Information we collect
Account information
When you create an account we collect your email address and name. If you sign in with Google, we also receive your Google profile photo and a Google account identifier. Passwords are handled by Google Firebase Authentication; we never see or store them.
Billing information
If you subscribe, Stripe collects your payment details. We receive and store your Stripe customer ID, your plan, billing interval, subscription status, and renewal date. We do not receive or store your full card number.
Usage information
To apply daily and monthly limits, we count how many times each tool is used. For signed-in users these counts are linked to your account. For guests, they are linked to a one-way hashed identifier derived from your IP address; we do not store the IP address itself for this purpose.
Content you provide
The files, text, recordings, and prompts you give the tools, and items saved to your account, such as CVs and transcription history. See the next section for how this is handled.
Technical information
Like most websites, our servers and our network provider receive standard request information, such as IP address, browser type, and the pages requested, which may be kept briefly in logs for security and debugging.
3. Your files and AI processing
- Browser-only tools. Many tools, including most image, PDF, and text utilities, process your files entirely in your browser. Those files are never uploaded to us.
- Server-processed tools. When a tool needs our servers (for example transcription, OCR, or AI writing), your input is used only to produce the result you asked for. Uploaded files are deleted as soon as processing finishes.
- AI providers. AI requests are handled by models we host ourselves where possible. Some requests are sent to the providers listed below, which process them to return a result to us under their API terms.
- Saved items. When you are signed in, CVs you save and the history of your transcription jobs (file name, details, and result) are kept in your account until you delete them or your account.
- No training, no selling. We do not use your content to train AI models, and we do not sell it.
4. How we use information
- to provide the tools and return the results you request;
- to create and secure your account and keep you signed in;
- to apply usage limits and plan entitlements;
- to process payments, send receipts, and manage subscriptions;
- to respond to support requests and send important service or billing notices;
- to prevent abuse, fraud, and attacks, and to fix problems;
- to meet legal, tax, and accounting obligations.
Where privacy laws such as the GDPR apply, we rely on performing our contract with you, our legitimate interest in running and protecting the Service, and compliance with legal obligations. We do not use your information for advertising.
7. How long we keep data
- Account and profile data: for as long as your account is open.
- Saved items: until you delete them or your account.
- Uploaded files: deleted once processing finishes.
- Usage counts: deleted automatically after about 40 days.
- Billing records: kept as long as tax and accounting laws require, even after you close your account.
8. Security
We use HTTPS throughout, encrypted session cookies, signed tokens, and access controls, and we rely on established providers for authentication and payments. No online service can be perfectly secure, so please use a strong, unique password and let us know if you notice anything suspicious.
9. Your rights and choices
Depending on where you live, you may have the right to:
- access the personal information we hold about you and get a copy of it;
- correct information that is inaccurate;
- delete your account and personal information;
- object to or restrict certain processing;
- complain to your local data protection authority.
To make a request, email [email protected] from the address on your account. We will respond within 30 days. You can cancel a subscription at any time from the Billing page, and you can use most tools without an account at all.
10. International transfers
Our servers and service providers may be located in countries other than yours, including the United States. Where required, we rely on appropriate safeguards, such as standard contractual clauses, for these transfers.
11. Children
The Service is not directed at children under 13, and children under 13 may not create an account. If you believe a child has given us personal information, contact us and we will delete it.
12. Changes to this policy
We may update this policy as the Service changes. We will update the effective date above and, for significant changes, notify account holders by email or in the app before they take effect.
13. Contact
Questions or requests about privacy? Email [email protected] or use the contact form.